Serco Assurance organises a User Group for the users of our groundwater modelling software. This is an active community with its own newsletter and web site, and with periodic User Meetings, organised by Serco Assurance. The User Meetings are designed to allow our users to find out about developments in the software and services available, to present applications of the software, and to meet technical experts to discuss problems and to influence future developments.

 

We can provide additional consultancy services using experienced hydrogeologists and groundwater modellers.

Consultancy can also be provided in a range of other disciplines, such as software development, visualisation, risk assessment and project management. For further information, visit our Consultancy Services site.

 

Customised training courses are available for all our groundwater modelling software. Training is provided on an individual basis, tailored to the requirements of each customer. This makes it possible to begin constructing models based on the applications of most interest to our clients, during the course. Client's data can be used, where this is available. Our experience is that this approach is the most rapid way of overcoming the initial learning curve, and making users productive from day one. Training can take place at Serco Assurance's offices in Oxfordshire, or at the customer's site.

 

Serco Assurance is committed to the continuing development and improvement of our groundwater modelling software. We aim to enhance the capabilities of the physical models, the efficiency of the numerical methods, and the ease-of-use of the software. These developments are driven by the needs of our users. We aim to release major new versions of the software every 12-18 months, and updates on a more frequent basis. All users with a support and maintenance agreement or an annual licence receive free updates of software and documentation as soon as it is released, keeping you up to date with the latest technology.

 

Technical support is available by e-mail, telephone or fax. We have an experienced Support Team of five consultants, with expertise in both hydrogeological modelling and in software development. All questions can be dealt with rapidly and effectively. We aim to resolve all queries the same working day, wherever possible. Enquiries are logged electronically, and are monitored regularly to ensure a prompt response.

Technical support is available to all users with a support and maintenance agreement or an annual licence. Contact us on our dedicated e-mail support address: gw.support@sercoassurance.com.

 

Comprehensive customer support is a central component of the service provided by Serco Assurance. Our objective is to offer our customers a complete groundwater modelling service, not just another software package!

We understand that rapid and effective customer support is critical in helping you to meet deadlines; that high quality training enables users to quickly overcome the initial learning curve; and that it is important for experienced consultants to be available when additional help is needed